Dispatcher

Supplying Your Family with Dependable Comfort Since 1979

At Rowland, we’ve built a legacy of trust and excellence in residential HVAC, Electrical and Plumbing services. Our commitment to quality and customer satisfaction is matched only by our dedication to our team. When you join Rowland, you're not just starting a job—you’re becoming part of a company that values your growth, well-being, and success.

 What We Offer:

• Top-Tier Benefits Package – Designed to support you and your family.
• Highly Competitive Pay – Because your skills deserve to be rewarded.
• Comprehensive Medical, Dental & Vision Insurance – Stay healthy, stay covered.
• Generous PTO & Paid Holidays – Work-life balance matters.
• 401(k) & IRA Options – Invest in your future with confidence.

Join a team that’s been delivering comfort and care to homes across the region for over four decades. At Rowland, we don’t just offer jobs—we offer careers with purpose.

What you will do:

• Dispatch our technicians to customer homes
• Booking in-bound calls, emails to customers
• Selling products and services to existing customers
• Handle calls from over-flow
• Dispatching maintenance technicians to customers

What you bring:

• 2+ years of customer service
• 2+ years of call center experience
• 2+ years of dispatching experience
• Strong attention to detail
• Conscientious, team player
• Honesty, integrity, quality craftsmanship, and a good attitude
• Flexible availability, reliable transportation
• Computer/ software knowledge a plus

Physical Demands:

• Stand/Sit: Must be able to remain in stationary position 50% of the
• May be required to bend, climb (Stairs/Ladders), do repetitive motion, kneel, reach, squat, stand, crawl, walk, and run
• May be required to drive and sit for long periods of time
• May be required to maneuver up to 25 lb. by lifting, carrying or pushing

Pay Transparency:

The starting rate for this opportunity ranges from $20-$23 plus bonus based on experience. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility.

We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good faith estimate for this position. It assumes a rate based on location and experience.

Apex Service Partners is an Equal Opportunity Employer. We provide equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by an Apex recruiter with a @apexservicepartners.com email directly from our organization.